FAQ

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LOYALTY

Learn more about how to manage your account, check your points and claim your rewards.

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RETURNING AND EXCHANGING
ONLINE AND IN STORE

Everything you need to know on how to accomplish an efficient and speedy exchange. 

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FIND THE RIGHT SIZE

The key to comfortable and beautiful clothing? Find the perfect size for you! Click below to browse our sizing charts and learn how to take your own measurements.

FIND YOUR SIZE

SHIPPING

Learn more about dispatch and delivery times for domestic and international orders.

GET AN ETA

GIFT CARDS 

Spoil someone special with an in store or online gift card.

BUY A GIFT CARD

FIND A STORE NEAR YOU

Locate your nearest boutique in Melbourne or Sydney. 

VIEW LOCATIONS

CONTACT US

We are always here to help!
Give us a call on 02 8097 0730 or get support via email at enquiries@carolina.net.au

CONTACT US NOW

LOYALTY PROGRAMME

SIGN UP OR LOGIN

If you haven't signed up in store, click on the link above and you will be taken to a page where you can create an account and password.

If you were signed up in store, you can still click on the link above to login but you will need to create a password first.

Just click 'Create an account' and sign up again for this online access, this way you can claim your rewards on your own whenever you like.

You just have to fill out a few contact details again.

Just for signing up and joining we will give you 200 points!

That is a $20 OFF voucher in store or online straight away.

RETURNS & EXCHANGES

If you are not completely satisfied with your purchases, items can be returned for a credit note within 30 days

Please choose carefully as we cannot offer a refund for change of mind* purchases.
We cannot refund or credit earrings for hygiene purposes.
We cannot refund for any purchases that were custom made to order.
We cannot refund for any purchases for incorrect sizing. We offer a credit which can be used to purchase the correct size. 

*In accordance with Australian Consumer Law, you do not have a right to return a product if you:

changed your mind
ordered the wrong product
found the product cheaper elsewhere
found a better product elsewhere
were aware of the relevant fault before buying the product
damaged the product by misusing it used the product for a long time and the problem is as a result of usual wear and tear.

If you require any further assistance feel free to contact us at enquiries@carolina.net.au or you can call our office on (02) 8097 0730.  

SIZING & FIT

Our clothing range is based on Australian sizing and most are designed to be true to size.

Certain styles such as the Bianca Tops and Nice Tunics however are oversized as part of their style, so you can go down a size to find your perfect fit.

If a garment is oversized it will state this on the product page so please read the product information carefully to make an informed decision on what size to purchase AND you can always give us a call for specific garment measurements on 02 8097 0730.

SHIPPING & DELIVERY

If items are in stock your order will be dispatched within 48 hours.

You will be notified immediatley if the stock is not on hand and it must be ordered in.

PLACING AN ORDER

When checking out online you can select from the following options:

- Credit cards such as Visa, MasterCard and American Express
- Paypal
- Afterpay
- zipPay
- Carolina Lifestyle Gift Cards

In store payments include:
- Cash
- Credit cards (excluding American Express)
- Afterpay
- Westfield Gift Cards if the store is located inside a Westfield Centre
- Carolina Lifestyle Gift Cards


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